A Comprehensive Guide For Intagly Operators
Video Tutorial: https://youtu.be/vXVY0ygRbfk
This guide is intended for our operators to understand the exact steps needed to package and ship orders efficiently and securely. This will cover the process for direct orders.
Before you can ship, you first need to print the items in the order. Ensure the printed item is free of defects and matches the customer's request. For example, if the customer asked to remove supports then do that at this stage.
The UPS label will be provided to you after you submit photos and complete the print. You will not be able to print the label until you have uploaded the photos. The labels cost money to print and we want to ensure we do not print a label in case the order is canceled.
This UPS label will have all the necessary information including the recipient's address and tracking number.
Get your packaging material for the next step.
When you were verified as an operator, you were given an initial supply of packing material. You can request more supplies under “Settings” and "Shipping Supplies" at any time if you are close to running out.
*Note: this process takes 3-5 days so try to request materials before you are going to run out.
Take the bag and open it to place the 3D-printed item(s) inside. Please ensure the item fits snugly and seal the bag with the included tape at the top.. If the item does not fit for any reason, reach out to support@intagly.com and we will promptly work for a solution. We are still in the process of growing our logistics so we will handle these cases individually for now.
Attach the label with tape on the outside of the package if you prefer. The UPS Store will provide tape for you when you drop off the package.
Visit any UPS Store for drop-off. To locate your nearest UPS Store, visit UPS Store Locator.
Present your package and the label. If you didn’t attach your label already, then The UPS Store staff will affix the label for you. UPS will handle the shipping from this point forward.
Congratulations! You have successfully packaged and shipped your first direct order. This process is the same for every direct order you complete. As you complete more orders, this process will become easier and easier.
Thank you for being an Intagly operator. We appreciate you a lot.
If you need anything at anytime, please reach out to us by email at support@intagly.com